🔄 RETURN & REFUND POLICY
🔄 Return & Refund Policy
At LuxeLayer, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
You have 7 days from the date of delivery to request a return.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- All tags must be attached
- Item must be in its original packaging
Note: Items that do not meet these conditions will not be accepted.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Underwear
- Swimwear
- Final sale items
Refunds
Once we receive and inspect your returned item:
- You will be notified of the approval or rejection
- If approved, your refund will be processed within 3–7 business days
- Refunds will be issued to your original payment method
Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect item received
If you need an exchange, please contact us first.
Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
How to Request a Return
To start a return, please contact us
Include:
- Your order number
- Reason for return
- Photos (if item is damaged or incorrect)
At LuxeLayer, we’re committed to making your shopping experience smooth and worry-free.